FAQ's
Product and Ordering
What products do you sell?
We specialize in DIY wedding invitation supplies including invitation pockets (A7 and Square sizes), sleeves (A7 and Square), envelopes (A1 RSVP, A7, and 6.5″ Square), and day-of stationery like seating cards, menus, table numbers, labels & seals, and thank you cards. All products are made in Canada unless specified.
What's the difference between a pocket and a sleeve?
A pocket has fold-in flaps that create a structured compartment to hold your invitation cards and enclosures. A sleeve is designed as a double sided invitation (or as a single sided pocket!) for a sleeker, more minimal look. Both serve to present your invitation cards.
What's the difference between a pocket and a flap?
A pocket permits the inserts to be added from the top, and holds the inserts in place.
A sleeve allows the inserts to be slid in from the top or the side, but does not secure them to the card. These tend to be popular as they are more economical, and are easy to slide inserts in and out.
What size invitation card fits in your A7 pockets?
We recommend a maximum 4¾” x 6¾” invitation card for our A7 pockets, which measure 5″ x 7″ on the outside.
We recommend a maximum 6″x6″ for our square pockets which measure 6.25″ x 6.25″ on the outside.
See the individual product pages for more details.
How many colours are available and what your your paper weights?
For our pockets, sleeves, and some of our stationery – We offer 50+ colours across two paper finishes: matte (Colorplan, 100#/270gsm) and metallic/pearlescent (Stardream, 105#/285gsm).
For the rest of our stationery, we encourage you to check the individual product page for details.
Should I order samples before placing my full order?
Yes, we strongly recommend it! Screen displays vary significantly and cannot fully capture the texture and finish of our papers. Physical swatches ensure you’ll be delighted with your colour choices. You can also add a sample of any pocket or sleeve to your cart before committing.
Is there a minimum order quantity?
Pockets and sleeves have a minimum order of 10 units. If you only need one to test, we encourage you to order a sample, there’s a link on each product page.
Do your products come with inserts or invitation cards?
No, our pockets and sleeves are sold separately and do not include inserts. You’ll need to print your own invitation cards or purchase them from a printer, and assemble them at home.
Do your products come with inserts or invitation cards?
No, our pockets and sleeves are sold separately and do not include inserts. You’ll need to print your own invitation cards or purchase them from a printer, and assemble them at home.
Shipping
Where do you ship?
We currently ship to Canada, the United States, and the United Kingdom. Please contact us if you are outside of these regions and wish to place an order.
How long does shipping take?
Many of our products are made to order, as such – please allow 1-3 business days for production. After that, typical delivery within Canada and the US is 3-6 business days. Express options are available at checkout for extra cost.
Will I have to pay customs duties or taxes on international orders?
For our US customers, the majority of our products fall under CUSMA/USMCA as they are made in Canada and do not incur additional fees on delivery. For UK orders, any customs duties, tariffs, or brokerage fees are the responsibility of the customer.
Returns & Refunds
Can I return my order?
Yes, returns must be initiated within 14 days of reciept, and may be subject to a restocking fee. Any of our customized products for which you receive a proof are final sale. Refer to our refund policy for full details.
Contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number before returning any items. Returns without an RMA will not be accepted.
What items cannot be returned?
Customized and made-to-order items (including personalized seating cards) and clearance items are not eligible for returns or refunds.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., incorrect or defective item).
What if I receive a damaged or defective item?
Contact us immediately at [email protected] and we’ll work with you to resolve the issue.
Wholesale & Trade
Do you offer wholesale pricing?
Yes, we have a wholesale program for invitation designers, event planners, and stationers. Visit our Wholesale Application page to apply.