Privacy Policy

This Privacy Policy describes how Pockets & Prints (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.pocketsandprints.com (the “Site”).

We are committed to protecting your privacy in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

1. Personal Information We Collect

Information You Provide

When you make a purchase, create an account, or interact with our Site, we may collect:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely by Stripe – we do not store full card numbers)
• Account login credentials
• Any information you submit through our contact forms

Social Login Information

If you choose to sign in using Google Sign-In, we receive your name, email address, and profile picture from Google. We use this information to create and manage your account. We do not receive or store your Google password.

Wholesale Account Information

If you apply for a wholesale account, we additionally collect:

• Company name
• Business website and social media accounts
• Business description
• Business address and phone number

Automatically Collected Information

When you visit our Site, we automatically collect certain device and usage information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms
• Date and time of visits

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including shipping and payment processing
• Communicate with you about your orders, account, or inquiries
• Send abandoned cart reminder emails if you leave items in your cart
• Process wholesale account applications
• Display prices in your preferred currency
• Prevent fraud and enhance Site security
• Analyze Site usage to improve our products and services
• Comply with legal obligations

3. Third-Party Services We Use

We share your information with the following third-party service providers who help us operate our business:

E-Commerce Platform

Our Site is powered by WooCommerce, which processes order and customer data. Learn more: WooCommerce Privacy Policy

Payment Processing

We use Stripe to process payments securely. Your payment card details are transmitted directly to Stripe and are not stored on our servers. Learn more: Stripe Privacy Policy

Social Login

We offer Google Sign-In as a convenient way to create an account or log in to our Site. When you use Google Sign-In, Google shares your basic profile information (name, email, profile picture) with us. Learn more: Google Privacy Policy

Analytics

We use Google Analytics (via Google Site Kit) to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit, what pages they view, and what other sites they used prior to visiting. Learn more: Google Privacy Policy. You can opt out: Google Analytics Opt-Out

Advertising (Future Use)

We may use Google Ads and Google Merchant Center to advertise our products. These services may collect data about your browsing behaviour to show you relevant advertisements. You can manage your Google ad preferences: Google Ad Settings

Shipping

We share your shipping information with Canada Post and UPS to fulfill and deliver your orders. Their privacy policies: Canada Post | UPS

Email Services

We use Brevo (formerly Sendinblue) to send transactional emails (order confirmations, shipping updates, etc.) and abandoned cart recovery emails. Learn more: Brevo Privacy Policy

Security & Performance

• Cloudflare: We use Cloudflare for content delivery (CDN), security services, and bot protection via Cloudflare Turnstile. Cloudflare may process your IP address and browsing data to deliver content quickly and protect our forms from spam and abuse. Cloudflare Privacy Policy
• LiteSpeed Cache: We use caching to improve Site performance. This may involve storing temporary copies of pages.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. These include:

• Essential cookies: Required for Site functionality, such as shopping cart and login sessions
• Analytics cookies: Help us understand how visitors use our Site (Google Analytics)
• Preference cookies: Remember your currency and language preferences
• Security cookies: Used by Cloudflare to protect against malicious traffic and verify legitimate visitors

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality. For more information about cookies, visit allaboutcookies.org

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Order information: Retained for tax, legal, and business purposes (typically 7 years)
• Account information: Retained until you request deletion of your account
• Abandoned cart data: Automatically deleted after 30 days
• Analytics data: Retained according to Google Analytics default settings (26 months)

6. Your Rights

Under PIPEDA and applicable privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent: Withdraw consent for certain processing activities
• Opt-out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us at [email protected].

7. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. However, you can opt out of Google Analytics tracking using the opt-out link provided above.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Stripe (PCI-DSS compliant)
• Cloudflare security services to protect against attacks
• Cloudflare Turnstile protection on forms
• Regular security updates and backups

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our third-party service providers operate. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or for other operational reasons. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about our privacy practices, please contact us:

Pockets & Prints

Email: [email protected]

Website: www.pocketsandprints.com

Last Updated: December 2025